Being straight with you about how we handle your information
Look, we're gonna be real with you right from the start. Privacy policies are usually a snooze-fest full of legal mumbo-jumbo, but we're trying to keep this straightforward. At Pyrethorn Haven Logistics, we deal with a lot of info - shipment details, tracking data, customer records, you name it. Running temperature-controlled cross-border freight between Canada and the US means we've gotta stay on top of privacy laws on both sides of the border.
This policy breaks down what data we collect, why we need it, and what we're doing to keep it safe. We're not in the business of selling your info or doing anything shady - we're here to move your cargo from point A to point B, keeping it at exactly the right temperature along the way.
When you work with us, we're gonna need the basics - name, company details, phone number, email, billing address, and shipping locations. Without this stuff, we literally can't do our job. Can't send a truck to "somewhere in Vancouver," y'know?
Every load we haul comes with specifics - what you're shipping, weight, temperature requirements (this is our bread and butter), hazmat classifications if applicable, pickup and delivery addresses, and timing. We keep records of all this because, well, that's logistics in a nutshell. Plus, regulatory folks want to see documentation, especially for hazmat and cross-border stuff.
Our trucks are rolling sensor arrays. We're constantly monitoring GPS location, cargo temperature readings, humidity levels, vehicle diagnostics, and driver hours. This isn't us being nosy - it's how we make sure your perishable pharmaceuticals don't cook or your frozen goods don't thaw halfway to Seattle.
Like pretty much every website out there, we collect technical info when you visit - IP address, browser type, pages you check out, how long you stick around. Nothing too invasive, just standard stuff to keep the site running smooth and see what's actually useful.
We need billing details to get paid - invoicing info, payment methods, transaction records. Most of the sensitive payment processing happens through secure third-party processors, so we're not sitting on your full credit card numbers.
Processing your shipments, dispatching drivers, maintaining temperature controls, coordinating cross-border customs, and basically doing what you hired us to do.
Sending you updates, delivery confirmations, answering questions, dealing with issues that pop up. We're not gonna spam you with marketing junk unless you've asked for it.
Meeting Transport Canada regulations, US DOT requirements, customs documentation, hazmat reporting, and all the other red tape that comes with cross-border freight.
Analyzing routes, optimizing fuel consumption, improving temperature control algorithms, figuring out where we can do better. Continuous improvement keeps us competitive.
Invoicing, payment processing, handling disputes, keeping the books straight. Pretty standard business operations.
Monitoring for security issues, investigating incidents, protecting against fraud, keeping hazmat cargo properly tracked and documented.
Here's the thing about being a Canada-US cross-border carrier - your data's gonna cross that border too. Our servers are in Canada, but we work with US-based partners and customers. We've got shipments rolling through both countries daily, and the data follows along.
Both countries have different privacy rules. Canada's got PIPEDA (Personal Information Protection and Electronic Documents Act), while various US states have their own laws. We do our best to meet the stricter requirements of both, which usually means following the Canadian rules since they're generally more protective.
If you're shipping hazmat or other regulated goods, customs authorities in both countries get access to relevant shipment data. That's non-negotiable - it's literally required by law for cross-border movements.
We take security seriously because we have to. Losing customer data or shipment info would be catastrophic for our business, not to mention a regulatory nightmare.
Real talk: No system is 100% hack-proof. We're doing everything reasonable to protect your data, but if there's ever a breach, we'll notify affected customers and regulators as required by law.
Depending on where you're located, you've got certain rights about your data. Here's what you can do: